# Shard Cloud > Shard Cloud is a cloud hosting platform for deploying web applications, APIs, bots, managed databases, VPS virtual machines, domains, email hosting, and CDN assets from one dashboard, with a built-in AI agent (Shard AI) and an MCP server. Its infrastructure is located in Ashburn, Virginia (USA). Shard Cloud hosts web applications, APIs, Discord, WhatsApp, and Telegram bots, databases, VPS workloads, game servers, static websites, and CDN assets. It is a registered Brazilian company, founded in August 2025, and serves users in Portuguese and English. Public pages are at https://shardcloud.app/en and https://shardcloud.app/pt-br. This is the full reference. A shorter index is at https://shardcloud.app/llms.txt. Last generated: 2026-10-08. ## Platform facts These apply to every resource described below. - Location: Shard Cloud's infrastructure is located in Ashburn, Virginia (USA). - Network and hardware: every server has 25 Gbps of dedicated bandwidth, multi-layer DDoS mitigation, and an IPv4 allocation, and runs on AMD EPYC and Intel Xeon processors with NVMe SSD storage. - Application runtimes: Node.js, Python, Go, Java, PHP, C#, Ruby, Elixir, static HTML (served by nginx), or a custom Docker image. - Deployment: from a GitHub repository or a ZIP or RAR archive. - Storage: every application has a free 10 GB persistent disk on every plan; everything under /app persists across restarts. - Recovery: Auto Restart is on by default for every application on every plan. Health monitoring restarts an app after a crash, an out-of-memory failure, or a failed health check, with a circuit breaker after repeated attempts. - Addresses and domains: every application gets a free *.shardweb.app subdomain with SSL. Custom domains start on the Core plan. A domain can be bought on Shard Cloud, or an existing one can be pointed to Shard Cloud by updating its nameservers. - Databases: PostgreSQL, MySQL, MongoDB, and Redis, all with TLS-only connections. - Virtual machines: Linux only (Ubuntu, Debian, AlmaLinux, Rocky Linux) with full root access over SSH; Windows is not supported. Each VM IPv4 address costs an additional R$12.90; this fee does not apply to applications or databases. - Shard AI: actions that create, modify, restart, remove, or execute something require human approval by default. - Plans: which plan includes what is listed under Plans and pricing, and each resource's FAQ states the minimum plan for its features. ## Plans and pricing - Basic: Perfect for freelancers or individuals who need to host applications and bots. Includes: Hosting for production apps; Continuous deployment via GitHub; Reliable SSD NVMe storage; Automatic restart - Auto Restart. - Core: For small teams and startups that need infrastructure for multiple projects. Everything Basic has, plus: Connect your own custom domain; Dynamic IPv4 IP per project; Dedicated connection up to 25 Gbps; Advanced VPS resources for developers; Access to workspace areas. - Pro: Built for scaling companies with high project volume and advanced support. Everything Core has, plus: AI live analyses; Load balancers; Automatic backups; Metric alerts (RAM, CPU, Network); Zero downtime deployment; Priority email & chat support. - Enterprise keeps every operational feature from Pro and adds the capacity, certified security posture, and dedicated support model that growing organizations need to run production workloads with confidence. ### Current plan specifications (live from the plans API) Prices are in BRL (R$); the English site shows approximate USD conversions. - Basic: from R$7.70/month — 1-2GB RAM, 1-2 vCPU, 5-10GB CDN storage - Core: from R$21.00/month — 4-8GB RAM, 4-5 vCPU, 35-100GB CDN storage - Pro: from R$59.50/month — 12-24GB RAM, 6-10 vCPU, 150-250GB CDN storage - Enterprise: configurations from 32GB RAM and 12 vCPU to 384GB RAM and 18 vCPU. ### Email Hosting Plans - Inbox One: R$8.00/month — 5 GB storage, 5 aliases, 5 forwarding rules, 75 emails/hour - Inbox Plus: R$14.00/month — 20 GB storage, 10 aliases, 20 forwarding rules, 150 emails/hour - Inbox Max: R$21.00/month — 50 GB storage, 30 aliases, 50 forwarding rules, 250 emails/hour Billed monthly; quarterly, semi-annual, and annual billing carry additional discounts. Full plan comparison: https://shardcloud.app/en/pricing ## Domain registration prices Current one-year list prices in BRL for popular extensions. This is not the full catalog; additional extensions may be available. Registration and renewal prices can differ. Check availability at https://shardcloud.app/en/resources/domains. | TLD | Registration (1 year) | Renewal (1 year) | | --- | ---: | ---: | | .com | BRL 57.10 | BRL 57.10 | | .shop | BRL 14.94 | BRL 200.96 | | .org | BRL 48.01 | BRL 69.71 | | .site | BRL 14.94 | BRL 198.43 | | .xyz | BRL 13.91 | BRL 88.83 | | .app | BRL 56.28 | BRL 87.28 | | .co | BRL 100.20 | BRL 200.96 | | .dev | BRL 56.28 | BRL 76.94 | | .io | BRL 200.96 | BRL 361.16 | | .online | BRL 14.94 | BRL 198.43 | | .tech | BRL 45.94 | BRL 355.99 | | .store | BRL 26.31 | BRL 304.31 | | .cloud | BRL 26.82 | BRL 133.79 | | .ai | BRL 490.87 | BRL 490.87 | | .info | BRL 26.62 | BRL 151.87 | | .biz | BRL 40.77 | BRL 120.87 | | .me | BRL 51.11 | BRL 102.78 | | .tv | BRL 138.96 | BRL 138.96 | | .cc | BRL 21.14 | BRL 51.11 | | .club | BRL 25.27 | BRL 100.20 | | .net | BRL 61.23 | BRL 61.23 | | .blog | BRL 21.65 | BRL 118.29 | | .live | BRL 17.52 | BRL 200.96 | | .pro | BRL 17.98 | BRL 151.87 | | .website | BRL 14.94 | BRL 118.29 | | .space | BRL 20.11 | BRL 180.29 | | .fun | BRL 14.94 | BRL 216.46 | | .top | BRL 9.20 | BRL 24.70 | | .us | BRL 27.85 | BRL 40.77 | | .network | BRL 40.77 | BRL 180.29 | | .digital | BRL 17.52 | BRL 213.88 | | .studio | BRL 92.44 | BRL 283.64 | | .solutions | BRL 56.28 | BRL 206.13 | | .host | BRL 25.27 | BRL 567.86 | | .run | BRL 35.61 | BRL 164.79 | ## General FAQ Q: How is Shard Cloud rated? A: Shard Cloud is rated 4.9/5 on Trustpilot (200+ reviews as a claimed, verified business profile). Separately, Shard Cloud has more than 50,000 developers using the platform; that developer count is not the same figure as the Trustpilot review count. Q: What can I host on Shard Cloud? A: Discord bots, Telegram bots, web apps and APIs, static and dynamic websites, SaaS applications, managed databases (PostgreSQL, MySQL, MongoDB, Redis), and full VMs with SSH access. Q: Is there a free trial? A: Yes! Claim your 7-day free trial at https://shardcloud.app/en/free-plan. We'll verify your account email before activating it. Q: How do I deploy a project? A: Just upload your project through the dashboard — no CLI required. We automatically detect and start your app. See the step-by-step deployment guide for each supported language. Q: Can I scale my application? A: Absolutely! You can add more RAM, VCPU and create additional apps in real time — without any downtime for your application. Q: Is vCPU split between my apps, like RAM is? A: No. RAM is a shared pool you divide across your apps, but vCPU is per app — each one can use up to your plan's full vCPU limit on its own, so running several apps adds more total compute rather than splitting a fixed amount. Q: Is there an extra cost for VPS IPv4 addresses? A: Yes. Creating a VPS has an additional R$12.90 fee for each IPv4 address. This fee does not apply to applications or databases. Q: Can I host email for my domain? A: Yes. Create professional mailboxes for your domain, then manage aliases, forwarding, and SMTP from one place. Explore Email Hosting. Q: Is Shard Cloud ready for production workloads, or just personal projects? A: Yes. Shard Cloud runs on infrastructure in Ashburn, Virginia with 24/7 monitoring and redundant power and networking, in a data center that maintains SOC 1 Type II, SOC 2 Type II, ISO 27001:2022, HIPAA, PCI DSS, and FISMA certifications. See our infrastructure details. Q: What's the difference between an App and a Virtual Machine? A: Apps are fully managed — upload your code and we handle the runtime, scaling, and updates. Virtual Machines give you a complete Linux server instead: SSH access, root control, and your choice of distro, for when you need more control than a managed app provides. See all VM specs. Q: Can I use a domain I already own, or buy a new one through Shard Cloud? A: Both! You can buy a new domain directly on Shard Cloud, or point a domain you already own at us by updating its nameservers — either way, DNS is managed right from your dashboard. Q: Can Shard Cloud build and host a Docker image for me? A: Yes — upload your project or connect a GitHub repo, and we build the Docker image and host it for you, with automatic rebuilds on every push and live build logs. Q: Can I connect Shard Cloud to Claude, Cursor, or other AI tools? A: Yes. Shard Cloud runs an MCP server with 66 tools covering your apps, databases, VMs, and projects — connect your favorite MCP-compatible AI client and manage your infrastructure directly from it. Q: Which payment methods does Shard Cloud accept? A: We accept Pix and credit cards. Q: Do I need to know how to code to use the platform? A: No. If you want, our AI agent can build anything without you touching a single line of code. ## Solutions Purpose-built starting points for the workloads teams host most — SaaS products, bots, websites, and reseller hosting — built from the same apps, databases, and observability underneath. ### SaaS hosting URL: https://shardcloud.app/en/resources/saas-hosting Host the app, the database, the domain, email hosting, and the CDN your SaaS needs on one platform — with metrics, HTTP analytics, an AI agent, and zero-downtime deploys as you ship. Capabilities: - Nine production runtimes: Deploy your SaaS's Node.js, Python, Go, PHP, Java, C#, Ruby, or Elixir services — or bring a custom Docker image — in production-optimized containers, from GitHub or an archive. - Managed databases alongside your app: Provision PostgreSQL, MySQL, MongoDB, or Redis with TLS-only connections and one-click visualizers. - Zero-downtime deployment: A new replica starts and stabilizes before the previous one shuts down, so releases don't interrupt traffic. - Metrics, alerts, and HTTP analytics: Track resource usage and request-level traffic, then set thresholds that notify you before customers do. - An AI agent with workspace context: Ask Shard AI to investigate an incident or make a connected change across apps and databases — every action needs your approval before it runs. - Load balancing for replicas: Route traffic across multiple application replicas with round-robin distribution and automatic failover. - A domain for your SaaS: Buy a new domain directly on Shard Cloud, or point the nameservers of one you already own, and connect it to your application from the same dashboard. - A CDN for static assets: Upload images, files, and other static assets to Shard Edge and serve them from a global CDN URL, without adding a separate asset host. - Email hosting for your SaaS: Create custom-domain mailboxes, manage aliases and forwarding, and send from your application with SMTP. FAQ: Q: What does "full stack in one place" mean on Shard Cloud? A: Your application, its database, a domain, email hosting, a CDN, resource metrics and alerts, HTTP analytics, and the Shard AI agent all live in the same workspace — no separate registrar, email provider, CDN provider, observability vendor, or database host to wire up. Q: How does zero-downtime deployment work? A: With zero-downtime deployment enabled, your app keeps serving traffic from its current replica while the new version starts on a second one. Traffic only moves over once the new replica is stable, then the old one shuts down. Q: What can the AI agent do for my SaaS? A: Shard AI has context on your applications, databases, and files. Ask it to investigate an error, check a metric, or propose a change — every action goes through an approval step before it runs. Q: Can my team access the dashboard? A: Yes. Create a workspace, invite your teammates, and assign the appropriate role. They'll get dashboard access to shared projects and resources based on their workspace permissions. Q: Which databases can I run alongside my SaaS application? A: PostgreSQL, MySQL, MongoDB, and Redis, each with TLS-only connections, one-click visualizers, and real-time metrics. Q: Does SaaS hosting include a domain and a CDN? A: Yes. Connect a domain you buy on Shard Cloud or one you already own from the same dashboard as your application, and upload static assets to Shard Edge for delivery through a global CDN URL — no separate registrar or asset host needed. Q: Can I route traffic across multiple SaaS replicas? A: Yes. Run multiple application replicas and use a Load Balancer to distribute traffic across them with round-robin routing and automatic failover. Q: Can I add email hosting to my SaaS? A: Yes. Create as many custom-domain mailboxes as you need, choose storage for each one, manage aliases and forwarding, and send from your SaaS with SMTP. Email Hosting runs alongside your app, database, and domain in the same workspace. Q: Does SaaS hosting include backups for my database? A: Yes — every application and database gets manual, on-demand backup slots, plus automatic backups from the Pro plan. See Backups for retention and restore details. Q: Which plan do I need to host a SaaS? A: You can host a SaaS application on any plan, including Basic. Most SaaS products also need Core, which adds custom domains, a dynamic IPv4 per project, workspace access for your team, and application analytics. Pro adds zero-downtime deployment, metric alerts, load balancers, and automatic backups. ### Bot hosting URL: https://shardcloud.app/en/resources/bot-hosting Deploy your bot from GitHub or a ZIP file, in the runtime it is already written in, and let automatic restarts and live metrics keep it up around the clock. Capabilities: - Discord bots: discord.js, discord.py, JDA and other libraries, hosted in Ashburn, Virginia, close to the infrastructure Discord itself relies on. - WhatsApp and Telegram bots: A free HTTPS subdomain for webhooks and 10 GB of persistent disk to keep the WhatsApp session across restarts. - Nine runtimes, from Node.js to Docker: Node.js, Python, Go, Java, PHP, C#, Ruby, Elixir or a custom Docker image, deployed from GitHub or a ZIP or RAR file. - Automatic restarts: Health monitoring restarts processes that hang, with a circuit breaker so a broken deploy does not loop. - A database next to the bot: Connect managed PostgreSQL, MySQL, MongoDB or Redis to store settings, prefixes and user data. **Three ways to host a bot, side by side.** What each kind of hosting usually delivers on the points that matter most when you keep a bot online. | Criterion | Shard Cloud | Free hosting | Self-managed VPS | | --- | --- | --- | --- | | Running 24/7 | Yes, with no sleep mode | Often paused for inactivity or usage limits | Yes, as long as you maintain the server | | Restart after a failure | Automatic, with health monitoring | Varies from one service to another | You set it up, with systemd or pm2 | | Deploy | GitHub or a ZIP or RAR file | Varies from one service to another | Manual, over SSH | | Logs and metrics | Live, in the dashboard | Usually limited | You install and maintain them | | HTTPS for webhooks | Free, on a subdomain | Varies from one service to another | You issue and renew the certificate | | Database | Managed, in the same dashboard | Usually not included | You install it and back it up | | Server maintenance | None | None | OS, security and updates are on you | The comparison describes the typical behaviour of each kind of hosting, not a specific provider. FAQ: Q: Does my bot stay online 24 hours a day? A: Yes, and there is no sleep mode: the bot is not paused for inactivity. It runs as a continuous application, and health monitoring restarts it automatically after a crash, an out-of-memory failure or a failed health check, with a circuit breaker after repeated attempts so a broken deploy does not loop forever. Q: Which kinds of bot can I host? A: Discord bots and WhatsApp and Telegram bots, plus any other bot that runs on one of the supported runtimes. Each of those pages covers the platform-specific details. Q: Which languages can I write my bot in? A: Any of the nine supported runtimes: Node.js, Python, Go, Java, PHP, C#, Ruby, Elixir or a custom Docker image. That covers discord.js, discord.py, JDA, Telegraf, python-telegram-bot, Baileys and whatsapp-web.js. Q: Can I try it before paying? A: Yes. There is a free 7-day trial. We verify your account email before activating it. Q: Does a WhatsApp bot keep its session after a restart? A: Yes. Everything under /app, including session files, persists across restarts, with 10 GB of free disk on every plan. Keep in mind that libraries such as whatsapp-web.js and Baileys are unofficial community projects. Q: Can I use a database with the bot? A: Yes. Connect a managed PostgreSQL, MySQL, MongoDB or Redis database to store settings, prefixes and user data, in the same dashboard as the bot. Q: I already host my bot elsewhere. Is it worth switching? A: It depends on what bothers you today. See the comparison between free hosting, a self-managed VPS and a managed platform, with the steps to migrate without rewriting the bot. ### Discord bot hosting URL: https://shardcloud.app/en/resources/discord-bot-hosting Deploy your bot in Ashburn, Virginia, close to the infrastructure Discord itself depends on, and let automatic recovery and live metrics keep it online around the clock. Capabilities: - Node.js, Python, and more: Deploy discord.js, discord.py, JDA, or any of the nine supported runtimes, from GitHub or a ZIP or RAR archive. - Ashburn, Virginia region: Run your bot from a data center built for low-latency delivery, minimizing the distance between your bot and Discord's own servers. - Persistent storage for bot files: Every application persists files under /app on a free 10 GB disk, so your bot can keep its local data across restarts. - Protection from IP-level rate limits: Each application receives its own dynamic IPv4 address from our shared pool, helping prevent another application's Discord API abuse from putting your bot behind an IP-level block. - Automatic recovery: Continuous health monitoring restarts crashed processes so your bot comes back online without you watching it. - Live metrics and alerts: Track memory, CPU, and network usage, follow live logs to see what a command is doing, and get notified before a resource limit takes your bot offline. FAQ: Q: Why does hosting a Discord bot in Ashburn, Virginia matter? A: Ashburn is one of the largest internet interconnection hubs in the world, and it sits close to infrastructure many major platforms — Discord included — run on. Hosting your bot there keeps the network path between your bot and Discord's gateway short, which shows up as lower, steadier latency on every command. Q: What keeps my bot online if it crashes? A: Health monitoring restarts your bot automatically after a crash, an out-of-memory failure, or a failed health check, with a circuit breaker after repeated attempts so a broken deploy doesn't loop forever. Q: Which languages can I write my Discord bot in? A: Any of the nine supported runtimes — Node.js, Python, Go, Java, PHP, C#, Ruby, Elixir, or a custom Docker image — covering discord.js, discord.py, JDA, and most other popular libraries. Q: Which Discord bot libraries are supported? A: discord.js, discord.py, JDA, discordgo, and any other Discord library that runs on one of the supported runtimes. Q: Can I host a music bot with FFmpeg and Lavalink? A: Yes. FFmpeg is already installed in the application containers. For Lavalink, deploy it as a separate application in the same account and connect your bot to it. Q: How do I deploy my Discord bot? A: Connect a GitHub repository or upload a ZIP or RAR archive. Shard Cloud detects the runtime and starts the bot automatically, then keeps its files under /app on a free 10 GB persistent disk. Q: Can I give my Discord bot persistent storage for its data? A: Yes — attach a managed PostgreSQL, MySQL, MongoDB, or Redis database to store guild settings, prefixes, or other bot data, the same way you would for any application. Q: Can I monitor resource usage as my bot's server count grows? A: Yes. Live CPU, memory, and network metrics are available from the application dashboard, and metric alerts (Pro plan and above) can notify you before usage becomes a problem. Q: Can another application's Discord API abuse rate-limit my bot? A: Each application receives its own dynamic IPv4 address from our shared pool. That separates outbound Discord API traffic by IP, so another application's abuse does not put your bot behind its Discord IP block. This does not bypass rate limits for your own bot, token or application; your bot should still handle Discord's 429 responses correctly. ### Telegram & WhatsApp bot hosting URL: https://shardcloud.app/en/resources/telegram-whatsapp-hosting Deploy your bot with a free HTTPS subdomain ready for Telegram's and WhatsApp's webhooks, hosted in Ashburn, Virginia for a short path to their servers, with automatic recovery if it ever crashes. Capabilities: - Any runtime, any bot library: Deploy Node.js, Python, Go, or any of the nine supported runtimes — python-telegram-bot, Telegraf, Baileys, whatsapp-web.js, or the official WhatsApp Cloud API. - Free HTTPS subdomain for webhooks: Every app gets a *.shardweb.app subdomain with SSL the moment it deploys, ready for Telegram's or WhatsApp's webhook verification. - Persistent storage for your bot's session: Every application gets a free 10 GB disk that persists under /app across restarts — enough to keep a WhatsApp session, and the Puppeteer or Chromium process behind it, alive between restarts. - Keep bot credentials out of code: Store Telegram and WhatsApp tokens as environment variables in the dashboard, so they stay out of your repository and can be changed without rewriting the bot. - Ashburn, Virginia region: Deliver messages from a data-center region built for low-latency, high-throughput connectivity. - Automatic recovery: Health monitoring restarts a crashed bot process, with a circuit breaker after repeated failures. FAQ: Q: Do I need to set up SSL myself for Telegram or WhatsApp webhooks? A: No. Every application gets a free *.shardweb.app subdomain with SSL as soon as it deploys, which already satisfies Telegram's and WhatsApp's HTTPS requirement for webhooks. You can also connect a custom domain if you'd rather use your own. Q: Can I run a WhatsApp bot that needs to keep a login session? A: Yes — as a regular application. Puppeteer and the Chromium process that libraries like whatsapp-web.js or Baileys depend on run fine inside it, and everything under /app, including your session files, persists across restarts on a free 10 GB disk. Those libraries are unofficial community projects that run under their own terms, separate from the official WhatsApp Cloud API also listed above. Q: Why does the hosting region matter for a messaging bot? A: Shard Cloud's data center is in Ashburn, Virginia, one of the world's biggest internet interconnection hubs. Hosting there keeps the network path between your bot and Telegram's or WhatsApp's servers short, which helps messages go out with lower, steadier latency. Q: Which languages can I use to build my bot? A: Any of the nine supported runtimes — Node.js, Python, Go, Java, PHP, C#, Ruby, Elixir, or a custom Docker image — covering libraries like Telegraf, python-telegram-bot, Baileys, and whatsapp-web.js. Q: What happens if my bot crashes? A: Health monitoring restarts it automatically after a crash, an out-of-memory failure, or a failed health check, with a circuit breaker after repeated attempts. Q: Which plan do I need to keep a persistent WhatsApp bot session? A: None beyond what you're already on — every application, on every plan, gets a free 10 GB disk that persists under /app across restarts, enough for a WhatsApp Web-based bot's session and the Puppeteer or Chromium process behind it. Q: Do I have to use webhooks? A: No. A Telegram bot can use long polling when its library supports it. Use the free HTTPS subdomain when you want webhooks; otherwise, deploy the bot normally and keep its process online. Q: Can I use both the official WhatsApp Cloud API and WhatsApp Web libraries? A: Yes. Use the official WhatsApp Cloud API with a webhook endpoint, or run libraries such as Baileys or whatsapp-web.js as a regular application with persistent session files. Unofficial libraries remain subject to their own terms and WhatsApp's policies. ### Website hosting URL: https://shardcloud.app/en/resources/website-hosting Deploy a static or dynamic site with a free *.shardweb.app subdomain and SSL, buy a domain or bring one you own, and track traffic with the built-in web analytics panel. Capabilities: - Static and dynamic hosting: Deploy a static HTML site with nginx, or a full application in Node.js, Python, PHP, and more — from GitHub or an archive. - Free SSL subdomain: Every site publishes to a *.shardweb.app address with SSL the moment it deploys. - Buy a domain or bring your own: Register a new domain directly on the platform, or connect one you already own by pointing its nameservers — DNS, SSL, and the connection to your site live in the same dashboard. - Email hosting for your website: Create custom-domain mailboxes for your team and send contact-form or transactional email from server-side code with SMTP. - A built-in web analytics panel: Track total requests, requests per second, response times, and error rates, broken down by route, browser, and geography — plus a searchable HTTP request log. - Edge delivery for static assets: Upload images, files, and other static assets up to 100 MB each to Shard Edge and serve them from a global CDN URL, without adding a separate asset host. FAQ: Q: Do I need to buy a domain to publish my site? A: No. Every site gets a free *.shardweb.app subdomain with automatic SSL as soon as it deploys. Connect a paid or existing domain later, whenever you're ready. Q: I don't have a domain yet — can I buy one directly on Shard Cloud? A: Yes. Search availability and register a new domain directly from the Shard Cloud dashboard — no need to buy it elsewhere and point nameservers. It connects to your site as soon as registration completes. Q: Can I use a domain I already own instead of buying a new one? A: Yes. Point your domain's existing nameservers at Shard Cloud instead of transferring registrars, and manage its DNS, SSL, and connection to your site from the same domain dashboard used for a domain bought directly on the platform. Q: What does the web analytics panel show for my site? A: Total requests, requests per second, average, minimum, and maximum response time, and error rates over the period you choose, plus breakdowns by route, browser, and visitor geography, and a searchable HTTP request log — all scoped to your site. For deeper HTTP-level investigation, see App Analytics. Q: Can I host a static site as well as a dynamic one? A: Yes. Deploy a static HTML site served by nginx, or a dynamic application in Node.js, Python, PHP, Go, and other supported runtimes, using the same deployment flow. Q: My website needs a mailbox or needs to send email — can Shard Cloud help? A: Yes. Create custom-domain mailboxes for your team with Email Hosting. If your site uses a server-side application or form handler, send contact-form and transactional messages with its SMTP credentials. Q: Can Shard Cloud host the images and videos on my website? A: Yes. Upload images, videos, and other static assets up to 100 MB each to the CDN and serve them from global URLs. It keeps website media separate from your app deployment. Q: Which plan includes the web analytics panel and custom domains? A: Web analytics is available from the Core plan and above. Connecting a custom domain to your site is also available starting on the Core plan — every site still gets its free *.shardweb.app subdomain regardless of plan. ### Reseller hosting URL: https://shardcloud.app/en/resources/reseller-hosting Shard Cloud fully supports white-label reselling. Create and manage customer applications, databases, and VPS through a developer-friendly API while your product, UI, and brand remain at the center of the experience. Capabilities: - A developer-friendly reseller API: Connect your product to infrastructure creation and management instead of asking customers to work in another dashboard. - A white-label customer experience: Design the UI, UX, and brand your customers see while Shard Cloud stays behind the scenes. - Applications, databases, and VPS: Build offers around the infrastructure customers need, from a small application plan to individual virtual machines. - Your pricing and billing model: Set your own service prices and bill your customers directly; your backend uses the API to manage what they purchase. - Optional CDN resale: Offer global CDN storage and delivery alongside your hosting plans when it fits your product. Documentation: https://docs.shardcloud.app/api-reference/introduction FAQ: Q: Does Shard Cloud support white-label reselling? A: Yes. Businesses already use Shard Cloud as the infrastructure behind their own white-label hosting services, selling directly to their customers under their own brand. Q: Does Shard Cloud provide an API for resellers? A: Yes. The API is designed for programmatic provisioning and management of customer infrastructure. Read the API reference to plan your integration. Q: Why use Shard Cloud for reselling instead of another hosting provider? A: You can turn Shard Cloud plans and infrastructure capabilities into your own product with a developer-friendly API, then set the pricing and customer experience that fit your business. Applications, databases, VPS, and optional CDN delivery are managed from one platform instead of separate provider integrations. Q: Do I need approval or validation to become a reseller? A: No. Buy the plan you need and start building your reseller offering right away. Q: What do I still need to manage as a reseller? A: You own the UI and UX your customers use, your billing system, and the services and prices you offer. Shard Cloud provides the infrastructure layer and API behind those customer-facing decisions. Q: Can I also resell Shard Cloud CDN? A: Yes. You can include CDN storage and delivery in your offering; see the CDN documentation for its capabilities and integration details. ## Build and run From image to domain, launch new services on infrastructure that is ready to grow. ### Applications URL: https://shardcloud.app/en/resources/applications Run SaaS applications, web apps, and APIs in production-optimized containers, deploy from GitHub or a ZIP or RAR archive, and operate each release with custom domains, recovery, metrics, and logs. Capabilities: - Production-optimized containers: Use minimal base images, multi-stage builds, security hardening, performance tuning, and configurable CPU and memory limits. - Nine supported runtimes: Deploy Node, Python, Go, C#, Ruby, Elixir, static HTML with nginx, PHP, or Java with language-aware configuration. - GitHub and archive deployment: Connect a repository for automatic builds, deploy history, and webhooks, or upload ZIP and RAR files for simpler releases. - Balance traffic across replicas: Run multiple application replicas and route traffic across them with round-robin distribution and automatic failover. - Automatic recovery: Continuous health monitoring retries failed applications and stops after the retry limit to prevent wasted resources. - Real-time logs and metrics: Inspect resource and HTTP metrics, live logs, and preserved crash or restart logs without SSH. FAQ: Q: How can I deploy an application? A: Connect a GitHub repository for automatic builds and deployment history, or upload a ZIP or RAR archive when you need a simpler source workflow. Q: Can I create an application from a Dockerfile? A: Yes. Build the image through Custom Docker Images, then choose the finished image when creating your application. Q: What is a template? A: A template is code built by the Shard Cloud team, 100% adapted to run on the platform and ready to deploy in a few clicks — including tools like n8n, WordPress, Open Claw, and others. Q: What happens if my application crashes? A: Auto Restart is enabled by default on every application, on every plan — no setup required. Health monitoring restarts a crashed process, a memory-limit failure, or a failed health check automatically, with a circuit breaker after repeated attempts so a broken deploy doesn't loop forever. Q: Can I deploy without any downtime? A: Yes — enable zero-downtime deployment (Pro plan and above) from the application's settings. Your app keeps serving traffic from its current replica while the new version starts on a second one; traffic only moves over once the new replica is stable, then the old one shuts down. Q: Can I run multiple replicas of my application? A: Yes. Run multiple replicas and use a Load Balancer to distribute traffic among them with round-robin routing and automatic failover. Q: Does my application's disk storage persist between restarts? A: Yes. Everything under /app persists between restarts, and every application gets a free 10 GB disk by default — no setup or plan upgrade required. Q: Where can I monitor my application? A: Use the application dashboard for live logs, CPU, memory, network, HTTP metrics, deploy history, and crash or restart snapshots. Q: Which languages and runtimes can I deploy? A: Node.js, Python, Go, Java, PHP, C#, Ruby, Elixir, and static HTML — each with multiple supported versions. Supported versions update frequently, so check the documentation for the current list rather than a fixed version number here. Q: Can I configure environment variables for my app? A: Yes. Configure multiple environment variables per application directly from its dashboard, including the SMTP credentials your app uses with Email Hosting. Q: Can my application send email with Shard Cloud? A: Yes. Create custom-domain mailboxes with Email Hosting, then use SMTP credentials in your application's environment variables to send transactional email from server-side code. Q: How many custom domains can I connect to an app? A: More than one — an app isn't limited to a single custom domain, you can connect multiple. Custom domains are available starting on the Core plan. ### Databases URL: https://shardcloud.app/en/resources/databases Run Redis, PostgreSQL, MySQL, and MongoDB with TLS-only connections, web-based visualizers, password management, and real-time metrics. Capabilities: - Redis, PostgreSQL, MySQL, and MongoDB: Choose an in-memory, relational, or document database according to your application needs. - One-click database visualizers: Enable Redis Commander, pgWeb, or Mongo Express with pre-configured credentials and password-protected access. - TLS-only connections: Database traffic is encrypted with automatic certificate management and no unencrypted connection option. - Password management: Change passwords when needed; visualizer credentials update automatically without downtime. - Real-time metrics: Follow ingress, egress, RAM, vCPU, connections, and query performance in real time. FAQ: Q: What is a database visualizer? A: A database visualizer is a web interface provided automatically by Shard Cloud. Use it to run queries and inspect your database tables and data visually. Q: Can I connect to my database from outside Shard Cloud? A: Yes. Use the TLS connection string from your database's settings to connect from a local client, another host, or any external tool — there's no IP allowlist restriction. Q: How much storage do I get? A: Storage scales with the RAM you allocate to the database — choose more RAM when your data needs more room. Q: Can I run migrations or import existing data? A: Yes. Connect with the provided TLS credentials and run your usual migration tool or import process, the same as any standard PostgreSQL, MySQL, MongoDB, or Redis instance. Q: How many connections can my database handle? A: Like storage, the maximum number of connections scales with the RAM allocated to your database — add more RAM for more concurrent connections. Q: Does Shard Cloud back up my database automatically? A: A database backup is a snapshot of the database itself, not an automatic backup before migrations. Manual backups are always available from the database's dashboard, and automatic backups are included from the Pro plan onward — see Backups for details. ### Virtual machines URL: https://shardcloud.app/en/resources/virtual-machines Run SaaS applications and VPS workloads with SSH access, custom-distro reinstalls, backups, and live resource metrics from Shard Cloud. Capabilities: - SSH access: Full root access over SSH, the same way you'd manage any VPS. - Custom distro reinstall: Reinstall the operating system when your workload needs a fresh start. - Network and connectivity: View addresses and track traffic in the machine context. - Recovery backups: Create restore points before infrastructure changes. - Live metrics: Track CPU, memory, network, and availability without switching views. FAQ: Q: Is there an additional cost for a virtual machine IPv4 address? A: Yes. Each IPv4 address for a virtual machine costs an additional R$12.90. Q: Can I get extra IPs for my VPS? A: Yes. You can purchase up to two additional IPv4 addresses from the Network section in your VM settings. Each address is assigned after its invoice is paid and must be configured inside the VM. Q: Can I resize a VM after creating it? A: Yes. Update RAM and vCPU from the VM dashboard as your workload grows, without needing to recreate the machine. Q: Can I change the operating system after creating a VM? A: Yes. Reinstall the VM with a different supported Linux distribution from the dashboard whenever you need a fresh start. Q: Do I get root access over SSH? A: Yes. Every VM gives you full SSH access with root control, so you can configure the server exactly as you would any VPS. Q: Can an AI agent run commands on my VM for me? A: Yes. Shard AI can suggest and run diagnostic or operational commands on your virtual machine through chat, but nothing executes automatically — every command runs only after you review and approve it. Q: Which operating systems can I run? A: Shard Cloud virtual machines are Linux-only — choose from Ubuntu (latest LTS releases), Debian (stable and testing), AlmaLinux (RHEL-compatible), and Rocky Linux (enterprise-grade Linux). Windows and other non-Linux operating systems aren't supported. Q: Do virtual machines include backups? A: Yes. Every VM on Shard Cloud includes 2 backups at no extra cost. Create them manually from the VM backup screen and restore one whenever you need to, after confirming the action. Backups do not expire and remain available until you delete them. ### Docker images URL: https://shardcloud.app/en/resources/custom-docker-images Create an image from a ZIP or RAR archive, or import a GitHub repository. Review your Dockerfile, follow build logs, and use the image when creating an application. Capabilities: - ZIP to image: Upload your project archive and let the platform produce the image. - Hosted builds: Keep the image close to the runtime that deploys it. - GitHub rebuilds: Trigger an automatic rebuild whenever your connected repository changes. - Live build logs: Follow each build as it runs, without waiting for a black-box result. - Dockerfile preview: Review your Dockerfile before it's used to create or rebuild the image. FAQ: Q: What can I use as the image source? A: Start with a ZIP or RAR archive, or import a repository through your GitHub integration. The creation flow lets you choose the source before building. Q: Can I review the Dockerfile before building? A: Yes. Your source (ZIP, RAR, or GitHub repo) needs to already include a Dockerfile — the dashboard shows it to you in a preview step before you create or rebuild the image, it doesn't generate one for you. Q: Where can I see build logs? A: Open the image log view from the custom-images dashboard to follow build output and investigate a failed build. Q: Can I rebuild an existing image? A: Yes. Rebuild the image from its dashboard flow, or connect a GitHub repository webhook so changes can trigger a rebuild. Q: How do I deploy a custom image? A: After the image is ready, choose it when creating an application or select it in the application's custom-image runtime settings. ### Domains URL: https://shardcloud.app/en/resources/domains Register or transfer a domain, manage DNS records and nameservers, verify its status, issue SSL, and connect it to an application from the domain dashboard. Capabilities: - Buy a new domain: Search availability and register a domain from the same platform as your workloads. - Point existing nameservers: Keep your registrar and point your domain's nameservers to Shard Cloud. - Managed DNS: Create the records that route your domain to apps and virtual machines. - Email DNS, ready to go: Connect Email Hosting to a domain registered with Shard Cloud and its SPF, DKIM, DMARC, and MX records are created automatically. - Automatic SSL: Issue certificates after DNS is configured for your domain. - Attach to a workload: Connect a verified domain to an application or virtual machine directly from the domain dashboard. FAQ: Q: Can I transfer a domain I already own to Shard Cloud? A: Yes — point your domain's existing nameservers at Shard Cloud instead of a traditional registrar transfer. Your DNS, SSL, and workload connections are then managed from the same dashboard as your apps and VMs, while you keep your original registrar. Q: What happens if I don't renew a domain bought through Shard Cloud? A: You're invoiced automatically ahead of the renewal date. If a renewal invoice goes unpaid, the domain is marked overdue and can eventually expire and be released — renew before then to avoid losing it. Q: Does the renewal price stay the same as the registration price? A: Usually not. Most domains include a first-year discount at registration, then renew at the standard annual rate from year two onward. Q: How long does it take for an external domain to become active? A: Once you point your nameservers, Shard Cloud verifies delegation automatically as DNS propagates. You can also trigger a manual check from the domain dashboard instead of waiting. Q: Is there a limit to how many domains I can connect? A: Domains you buy directly through Shard Cloud are unlimited. External domains brought from another registrar are capped at 15 per account. Q: Can I use a Shard Cloud domain for email hosting? A: Yes. Connect the domain to Email Hosting to create mailboxes. When the domain is registered with Shard Cloud, we automatically create the SPF, DKIM, DMARC, and MX records email delivery needs. ### Email hosting URL: https://shardcloud.app/en/resources/email-hosting Create professional mailboxes for your domain, read and send mail in the webmail, and manage storage, aliases, forwarding, and SMTP from one modern dashboard. Capabilities: - Unlimited mailbox count: Create the addresses your company needs and pick the storage for each one, with pricing that grows per mailbox. - Webmail in the browser: Read, send, search and organise mail into folders, with stars and attachments, with nothing to install. - Managed mail DNS: Automatically create SPF, DKIM, DMARC, and MX records for Shard Cloud domains, or use the guided setup for another domain. - Separate login per mailbox: Each address signs in with its own password and only sees its own mail, without access to the Shard Cloud account or the plan. - IMAP and SMTP: Use the mailbox on your phone, Outlook or Apple Mail, or connect your application to send email from your product. - Aliases and forwarding: Route mail precisely with extra addresses and forwarding rules for each mailbox. FAQ: Q: How is email hosting priced when I add another mailbox? A: Email hosting is priced per mailbox. You can add the number of mailboxes your team needs instead of paying for a fixed bundle of unused addresses. Q: How do I access my mailbox? A: Through the webmail at shardcloud.app/mail, signing in with the mailbox address and its password. You can also use any app that supports IMAP and SMTP, such as your phone's mail app, Outlook or Apple Mail; the connection details are in the mailbox's Connection tab in the dashboard. Q: Who can sign in to a mailbox? A: Only someone with that mailbox's password. The webmail login is separate from the Shard Cloud account: whoever uses the mailbox can read and send mail, but cannot see plans, billing or other mailboxes. The password can be rotated at any time from the dashboard. Q: What happens when my domain is already managed by Shard Cloud? A: We automatically create the SPF, DKIM, DMARC, and MX records needed for the domain. You can start creating mailboxes without manually copying records into another DNS provider. Q: Which records do I need to set up for an external domain? A: The external-domain setup guides you through adding SPF, DKIM, DMARC, and MX records at your DNS provider, using the same email setup flow as a Shard Cloud domain. Q: Can my application send email through SMTP? A: Yes. Use the SMTP server to send mail from your code, so product emails and team mailboxes stay under the same email service. Q: Can I upgrade storage for only one mailbox? A: Yes. Mailboxes can be upgraded individually when one address needs more storage or higher limits, without changing the rest of your team. Q: How do aliases and forwarding rules work for a mailbox? A: Create aliases when one mailbox needs to receive mail sent to additional addresses. Create forwarding rules when incoming mail should be sent on to another destination. Q: Who manages reverse DNS and mail records for a connected domain? A: Shard Cloud can manage the reverse DNS and the DNS records for your email setup, so you can choose a managed setup instead of maintaining mail records yourself. ### Global CDN URL: https://shardcloud.app/en/resources/cdn Upload files to your workspace CDN, organize them by folder, copy or download the generated URL, and purge cached content when a file batch changes. Capabilities: - Integrated storage: Upload and manage files alongside workspace services. - Edge delivery: Distribute content through globally cached URLs. - Image optimization: Reduce manual work with optimization applied at delivery. - Custom domain for CDN files: Serve CDN files from your own domain with the Enterprise plan. - Folders and search: Organize assets and quickly find what you need. - Expiration and cache: Control temporary content and refresh batches with cache purges. Documentation: https://docs.shardcloud.app/cdn/introduction FAQ: Q: How do I add files to the CDN? A: Open the CDN dashboard and use the upload flow to add files to your workspace CDN. You can choose a folder as part of the upload. Files larger than 100 MB are uploaded in multiple parts. Q: Where do I get a file's CDN URL? A: Each uploaded file appears in the CDN list and its detail page, where you can copy the generated URL for use in your application or site. Q: Can I use a custom domain to serve CDN files? A: Yes. Serving CDN files from a custom domain is available on the Enterprise plan only. Q: Can I organize CDN files into folders? A: Yes. Use folders to group assets in the CDN dashboard, making it easier to manage related files and target a cache purge. Q: How do I show an updated asset? A: Use the purge-cache action in the CDN dashboard. You can clear the full cache or purge a selected folder after replacing a set of files. Q: Is there an API for managing CDN files? A: Yes. You can manage CDN files programmatically; see https://docs.shardcloud.app/cdn/introduction for integration details. Q: Can I add an expiration time to my files? A: Yes. Set an optional expiration date when you upload a file, or leave it blank to keep the file without an expiration date. Q: Can I download an uploaded file? A: Yes. Open a file's detail page and use the download action to retrieve the original file. Q: Is there a charge for CDN egress? A: No. Shard Cloud does not charge for CDN egress, so you can deliver files from global URLs without an additional data-transfer fee. ### Load balancers URL: https://shardcloud.app/en/resources/load-balancers Route domains and subdomains to your applications with round-robin routing, automatic failover, configurable timeouts, custom error pages, and analytics. Capabilities: - Application targets: Use round-robin routing across enabled applications, with automatic failover when a target becomes unavailable. - Domain connection flow: Connect a domain from the load balancer using a Shard Cloud domain or DNS setup for an external domain. - Target and domain groups: Route a domain or subdomain to its matching application targets—for example, api.example.com to an API group and example.com to a frontend group—without adding another load balancer. - Timeout and error-page controls: Set a 1–30 second request timeout and an optional custom HTML error page that is served when no application target responds successfully. - Connected application analytics: Enable metrics analytics for applications attached to the load balancer from the same operational view. FAQ: Q: Which plans include load balancers? A: Load balancers are available on Pro and Enterprise plans and are included at no additional cost. Your plan determines how many load balancers you can create. Q: How do load balancers distribute traffic and handle failures? A: Traffic is distributed across enabled application targets using round-robin routing. When a target is unavailable, the load balancer automatically fails over to an available target. Q: Which applications can I add as load balancer targets? A: The dashboard lets you add eligible applications that have an application subdomain. Once attached, each target can be enabled or disabled independently. Q: Can I connect my own domain to a load balancer? A: Yes. Start the domain connection flow from the load balancer to use a domain already managed in Shard Cloud or configure DNS for an external domain. Q: What are groups for? A: Groups define which application targets receive traffic for a domain or subdomain. For example, put api.example.com and your API applications in an api group, then put example.com and your frontend applications in a frontend group. One load balancer can therefore serve both without creating a separate balancer for each application. Q: Can I change the request timeout? A: Yes. Each load balancer has a configurable request timeout from 1,000 to 30,000 milliseconds. Choose a value that gives your application enough time to respond without leaving stalled requests open longer than necessary. Q: Does a load balancer provide analytics? A: You can enable application metrics analytics for the applications connected to a load balancer from its dashboard card. Q: Can I show a custom error page? A: Yes. Set the request timeout, then enable the error-page setting and upload an HTML error page from the load balancer settings. The page is served when no application target responds successfully. You can later remove it or turn the setting off. ## Automate and evolve Reduce repetitive work and turn operational context into faster actions. ### Shard AI URL: https://shardcloud.app/en/resources/ai-assistant Describe what you want to build — Shard AI plans the project, creates the app and database, and connects services. Start from an existing project instead when you need deeper context. Capabilities: - Workspace context: Start from the resources you already operate instead of explaining your platform from scratch. - Project-scoped tasks: Attach a task to one application for focused context and keep it organized with that project. - Live investigation: Inspect resource state, logs, configuration, files, and operational signals in one conversation. - Connected operations: Plan changes across apps, databases, virtual machines, files, and domains with their relationships in view. - Reviewable actions: Actions that are not read-only wait for human approval unless you enable auto mode for eligible actions. - Fix and evolve your application: Investigate deployment failures and application metrics, create new features, and execute changes after your approval. FAQ: Q: Is Shard AI included with my plan? A: Yes. Every plan includes tokens for Shard AI. The number of tokens and available models vary by plan; see the details on the pricing page. Q: What can Shard AI see in my workspace? A: It can inspect the platform resources your account can access, including applications, databases, virtual machines, and domains. Its tools can retrieve details such as service state, logs, files, and connection information when relevant to the task. Q: Can I buy more tokens if I run out? A: Yes. You can buy more tokens whenever you need them from the dashboard. Q: Can Shard AI create a new feature? A: Yes. It can investigate the application context, plan the implementation, and propose changes to files and related resources. Any execution follows the task approval rules. Q: Can it find deployment failures and analyze metrics? A: Yes. Shard AI can check deployment status, application logs, resource metrics, and relevant HTTP signals before it recommends or proposes a change. Q: What operations can Shard AI propose? A: Depending on the request, Shard AI can propose creating applications or databases, creating or restoring backups, changing application, database, or virtual-machine resources, managing files, controlling service status, and managing domains, DNS records, and SSL settings. Q: How are changes reviewed? A: Reads and investigations do not change your resources. Every action that creates, changes, restarts, removes, or executes something requires human approval; you can enable auto mode for eligible actions. Domain and DNS actions still require explicit confirmation. Q: Can I enable auto-approve? A: Yes. You can enable auto-approve for eligible actions from the Shard AI interface. Domain and DNS actions always require an explicit confirmation, even when auto-approve is enabled. Q: Can I give Shard AI more context? A: Yes. Shard AI accepts text, image, and audio input, so you can include a screenshot, diagram, or spoken description with your task. Q: Do I need an API key or separate AI subscription? A: No. Shard AI is already integrated into the dashboard and uses the tokens included with your plan. ### AI error analysis URL: https://shardcloud.app/en/resources/ai-error-analysis A scheduled background job reviews your apps every five hours to flag crash loops, OOM risk, CPU spikes, traffic drops, and unusual HTTP error patterns automatically—before you have to open a chat. Capabilities: - Scheduled reviews: Background analysis runs every five hours without prompting an assistant. - Crash-loop detection: Surface recurring failures that deserve attention before they compound. - OOM risk flags: Identify memory pressure and risky resource patterns early. - Traffic-drop signals: See abnormal traffic changes that may indicate an incident. - HTTP error patterns: Unusual spikes in error responses or request patterns are flagged alongside crash and resource signals, not just raw traffic volume. FAQ: Q: How does AI Error Analysis monitor an application? A: After you enable it for an application, the service performs background reviews and creates reports when it finds an issue worth reviewing. Q: Can I run an analysis right now? A: Yes. The application settings include Run now, which starts a fresh analysis when the feature is enabled. Q: What does a report include? A: Each report shows its title, summary, severity, status, and creation time, so the dashboard gives you enough context to decide what to inspect next. Q: Can I receive analysis notifications? A: Enable email notifications in the analysis settings. If your Discord integration is connected, you can also enable Discord notifications there. Q: What can I do with a finding? A: Mark it resolved when the issue is addressed, or select Fix in AI to open a chat pre-filled with the report details for a focused investigation. Q: Which plan do I need for AI error analysis? A: AI error analysis is available on the Pro plan and above. ### File manager URL: https://shardcloud.app/en/resources/file-manager Shard Cloud File Manager gives every app a visual filesystem for browsing folders, editing code, uploading assets, downloading files, and committing changes when you need to move fast. Capabilities: - Folder navigation: Move through paths while keeping the current location visible. - Integrated editor: Change text files without leaving the dashboard. - Content-aware search: Search names or file contents within a chosen folder, with context around every match. - Upload and batch operations: Confirm a file's destination before upload, or select several files and folders for one action. - Connected history: Keep changes visible and related to the application. FAQ: Q: What can I change in File Manager? A: Browse, search, create, edit, upload, move, rename, download, and delete files or folders from the application dashboard. Q: Can I search inside file contents? A: Yes. Search by file name or by text inside files, limit the search to a folder, and review the lines around each matching result before you open it. Q: Can I move or delete several files at once? A: Yes. Select multiple files or folders, then move them to one destination or delete them together after reviewing the confirmation. Q: Which files can I change in a custom-image application? A: File Manager shows the writable files in /app. The rest of a custom image belongs to the image and remains read-only. Q: What is a File Manager commit? A: A commit uploads a ZIP or RAR archive of your changes to the application. You can also request an application restart as part of that commit flow. Q: Can I download a folder? A: Not directly from File Manager — but you can download all of your application's files as a bundle: create a backup from the app's Backups page, then download it once it's ready. Q: Who can change files? A: File operations follow the workspace permissions of the signed-in user, so the dashboard only exposes actions your workspace role allows. ### MCP server URL: https://shardcloud.app/en/resources/mcp-server Connect an MCP-compatible AI client to your authorized Shard Cloud resources, then investigate and operate them without leaving the conversation. Capabilities: - Your preferred AI client: Connect Claude, Cursor, Codex, or another compatible MCP client. - 66 platform tools: Inspect and operate authorized resources without jumping between dashboard screens. - Applications and projects: Bring deployed services and project context into the conversation. - Databases in context: Work with data services that fall within your account's authorized scope. - Virtual machines: Include VPS resources in the same AI-assisted workflow as your applications. FAQ: Q: Where do I get the MCP connection details? A: Open Integrations in the dashboard. The MCP panel shows the server URL, API key, and setup instructions for supported clients. Q: How is the MCP connection authenticated? A: Use the API key from the same settings screen as a bearer token when you configure an MCP client manually. Q: Which MCP clients can I use? A: Use the guided setup for Claude or Codex, or configure any MCP-compatible client with the displayed server URL and bearer token. Q: What resources can my client access? A: Your client can work with the applications, databases, virtual machines, and projects that your Shard Cloud account is authorized to access. Q: Do MCP tools execute changes without confirmation? A: No. Sensitive resource actions still follow Shard Cloud's existing authorization and confirmation rules. ## Platform Compare plans, understand the infrastructure, and find the documentation you need to build with confidence. ### About Shard Cloud URL: https://shardcloud.app/en/resources/about Build, deploy, and operate with the cloud services your projects need in one affordable platform. Capabilities: - Containers and applications: Deploy websites, APIs, bots, SaaS applications, and full-stack services, distribute traffic with load balancers, and keep them running. - Virtual machines: Run Linux workloads with SSH access, root control, backups, and operational visibility. - Databases and backups: Keep application data close to your services with managed engines, backups, and recovery options. - Observability and metrics: Monitor service behavior, infrastructure signals, and performance as you grow. - Domains, AI, and delivery: Manage domains, use Shard AI and MCP, and deliver files with CDN and S3 storage from one dashboard. - Email hosting: Create mailboxes with custom domains, manage aliases and forwarding, and send from your applications with SMTP. FAQ: Q: Why build with Shard Cloud? A: Shard Cloud keeps the services behind your project in one platform: containers, virtual machines, databases, backups, observability and metrics, domains, email hosting, AI, and CDN/S3 storage. That means less time connecting providers and more time building, deploying, and growing your application. Q: Why trust Shard Cloud? A: Since launching in August 2025, Shard Cloud has supported more than 50,000 developers and more than 100,000 created applications while maintaining 99.99% uptime. We pair high availability, 24/7 support, and transparent pricing without hidden fees. Q: Is Shard Cloud a legal company? A: Yes. Shard Cloud is a registered Brazilian company. Our CNPJ (VAT ID) is 69.043.274/0001-64. Q: What happens if there is an incident? A: For every four hours of an incident, we add one free day to your plan. Q: Where can I check Shard Cloud's service status? A: View real-time service availability and incident updates on our status page. Q: How is Shard Cloud rated? A: Shard Cloud is rated 4.9/5 on Trustpilot, based on real customer feedback, and 100% of support tickets receive a response in under 24 hours. Q: Do I need to know how to code to use the platform? A: No. Shard AI has full context of your workspace and can plan, build, and deploy entire projects for you — from a blank slate to a live app — without you writing a single line of code. Q: What happens if I don't pay an invoice? A: We generate your invoice two days before its due date and notify you at every stage. On the due date your dashboard access is limited but projects keep running. After 24 hours overdue, non-critical projects are stopped (databases and anything classified as critical keep running). After 48 hours we send a final warning, and after 72 hours overdue the projects are deleted. Q: How does Shard Cloud notify us? A: Shard Cloud notifies you about invoices, billing, and other notifications by email. If you have Discord connected, we also send them as a Discord direct message. ### Enterprise URL: https://shardcloud.app/en/resources/enterprise Enterprise keeps every operational feature from Pro and adds the capacity, certified security posture, and dedicated support model that growing organizations need to run production workloads with confidence. Capabilities: - Capacity that scales with the org, not the project: Custom RAM from 32 GB up to 384 GB, 18 vCPU, and up to 1,536 projects — sized for organizations running many services at once, not just one. - The same certified infrastructure, at scale: Enterprise workloads run on data-center infrastructure certified under FISMA, SOC 1, SOC 2, HIPAA, PCI DSS, and ISO 27001 — the same standards backing every Shard Cloud service. - A dedicated manager, not a ticket queue: Enterprise accounts get a dedicated support manager and priority response, instead of the community support lower tiers rely on. - Room for the whole organization: The largest workspace-member allowance on the platform, so security, platform, and product teams can all work in the same account. FAQ: Q: What does Enterprise include beyond Pro? A: Everything in Pro, plus the highest resource, project, and workspace-member limits, priority support, and custom domains for CDN files. Q: How much RAM and vCPU can I provision? A: Enterprise configurations range from 32 GB to 384 GB of RAM with up to 18 vCPU per instance, and up to 1,536 projects per workspace — sized for organizations running many services at once. Q: What's the maximum RAM and vCPU a single app can have? A: 32 GB RAM and 18 vCPU — the highest either can go for one app, on any plan. Your Enterprise pool decides how many apps you can run at that size, not how large a single app can get. Q: Can I request custom infrastructure requirements? A: Yes. With Enterprise, we can discuss custom arrangements for applications above 32 GB of RAM, additional CPU, and other infrastructure requirements. Q: What support comes with Enterprise? A: A dedicated support manager and priority response, instead of the community support lower tiers rely on. Q: Is Enterprise infrastructure certified? A: Yes. Enterprise workloads run on the same data-center infrastructure certified under FISMA, SOC 1, SOC 2, HIPAA, PCI DSS, and ISO 27001 as the rest of Shard Cloud. Q: Can I move from Pro to Enterprise later? A: Yes. Upgrade whenever your organization needs more capacity, workspace seats, or dedicated support — nothing about your existing services changes. ### Infrastructure URL: https://shardcloud.app/en/resources/infrastructure Deploy on high-performance infrastructure in Ashburn, Virginia, with resilient networking, enterprise hardware, data-center security, and 24/7 monitoring. Capabilities: - 25 Gbps dedicated networking: High-throughput, low-latency connectivity keeps applications responsive as traffic grows. - DDoS and IPv4 protection: Multi-layer traffic defense and a large IPv4 pool help keep services protected and accessible. - Physical data center security: Controlled access and architecture built to withstand extreme weather protect the infrastructure hosting your services. - Redundant power and network paths: Backup generators, redundant power feeds, and multi-homed bandwidth help maintain availability during failures. - Enterprise hardware: NVMe SSDs, Intel Xeon and AMD EPYC processors, and DDR4 and DDR5 memory support demanding workloads. FAQ: Q: Where is Shard Cloud's infrastructure located? A: Ashburn, Virginia — a data-center location chosen for responsive application delivery. Q: Is Shard Cloud's infrastructure located in Brazil? A: No. The infrastructure is located in Ashburn, Virginia, United States, a region with broad connectivity for applications, databases, and VPS. Q: What does 25 Gbps dedicated networking mean? A: Every server includes 25 Gbps of dedicated connectivity, providing capacity for high traffic and production workloads. Q: How does Shard Cloud protect services against attacks? A: The infrastructure includes multi-layer DDoS mitigation, an IPv4 allocation, and redundant networking to help keep services accessible. Q: Which processors run my applications, virtual machines, and databases? A: Your applications, virtual machines, and databases run on AMD EPYC and Intel Xeon processors, with clock speeds up to 3.7 GHz. Q: What happens during a power or network outage? A: The data center uses backup generators, redundant power feeds, and multi-homed network connections designed to maintain uptime during a failure. Q: Where can I check infrastructure status? A: View real-time service availability and incident updates on our status page. Q: Does Shard Cloud's infrastructure hold security certifications? A: The data-center facility supporting Shard Cloud maintains SOC 1 Type II, SOC 2 Type II, ISO 27001:2022, HIPAA, PCI DSS, and FISMA compliance programs covering physical and operational security. ### Developer tools URL: https://shardcloud.app/en/resources/tools Use the Shard Cloud CLI, VS Code extension, and GitHub Actions to manage applications and databases where your development work already happens. Capabilities: - Shard Cloud CLI: Operate applications directly from the terminal with simple commands. - VS Code extension: Manage applications and databases, view logs, and monitor resources from VS Code. - .shardcloud support: Get IntelliSense, validation, hover docs, and file completion for configuration files. - GitHub Actions: Deploy and operate applications from GitHub workflows. - Secure authentication: Store your Shard Cloud API key in GitHub Secrets instead of workflow files. FAQ: Q: Is the CLI free to use? A: Yes. The CLI, VS Code extension, and GitHub Actions integration are free on every plan, including Basic. Q: How does the CLI authenticate? A: With the same API key you use for the MCP server, found in your dashboard's API settings — no separate login is required. Q: Can I use these tools in CI/CD without exposing my API key in code? A: Yes. Store your API key as a GitHub Secret and reference it in your workflow, so it never appears in your repository. Q: What can I do from the CLI? A: Manage apps, databases, VMs, load balancers, and custom Docker images — restart, stop, and start resources, view logs and status, manage environment variables and custom domains, and create, restore, or download backups by ID — the same operations available from the dashboard. ## Observe and protect Understand service behavior and get ahead of signals before they become incidents. ### Application analytics URL: https://shardcloud.app/en/resources/app-analytics Inspect HTTP traffic, response times, status codes, requests per second, routes, browsers, geography, and request logs from the application metrics screen. Capabilities: - Traffic and performance: Analyze volume, latency percentiles, and availability across comparable windows. - Release timeline: See version changes alongside production signals. - Regional breakdown: Identify geographic variations and delivery bottlenecks. - Searchable history: Go back in time to compare incidents and trends. - AI-assisted investigation: Summarize signals, find correlations, and turn an operational question into a clear next step. FAQ: Q: Which plans include App Analytics? A: Application analytics is available from the Core plan and above. Q: How long is analytics data retained? A: Detailed traffic and performance data is kept for 5 days, so you can compare recent periods and investigate trends. Q: What does AI-assisted investigation do here? A: Ask Shard AI about a spike, error, or traffic drop directly from the analytics view — it can summarize signals and correlate them with recent releases without you leaving the page. Q: Does analytics apply per application or across my whole workspace? A: Each application has its own analytics view. Traffic, performance, and release data stay scoped to that app, so investigating one service never mixes in signals from another. ### Metrics and alerts URL: https://shardcloud.app/en/resources/metrics-alerts Shard Cloud shows RAM, CPU, and network usage beside each project with the same metric graphics used in the application dashboard. Watch recent resource pressure, choose a time range, and compare received and sent traffic. Capabilities: - Memory: Track RAM pressure across recent intervals. - CPU: Identify saturation and changes in compute usage. - Network: Compare received and sent traffic in the same period. - Sustained thresholds: Combine metric, value, and duration to reduce noise. - Actionable notifications: Receive context when a project remains above its threshold. FAQ: Q: Which metrics can I create alerts for? A: RAM, CPU, network ingress, network egress, and total network traffic — five metric types per project. Q: Which plans include metric alerts? A: Metric alerts are available from the Pro plan and above. Q: How am I notified when an alert triggers? A: Configure notifications from the alert settings, including email — the same notification channels used across the platform. Q: Why does an alert need a minimum duration, not just a threshold? A: Combining a metric, a limit, and a minimum duration means a brief spike doesn't trigger a notification — the rule only fires once usage stays above the limit for the time you set. ### Backups URL: https://shardcloud.app/en/resources/backups Create application, database, and VPS recovery points from their own dashboards. When you need one, restore with confirmation or download the backup from the resource context. Capabilities: - Application backups: Protect app files in the service context. - Database backups: Create and restore exports to the correct target database. - VPS snapshots: Keep recovery points for the virtual machine. - Guided restore: Review the backup and impact before replacing the current state. - Download and portability: Download ready copies when the resource type supports it. FAQ: Q: Can I create backups manually? A: Yes. Create a backup manually from the application, database, or virtual machine backup screen whenever you need a recovery point. Q: Can I enable automatic backups? A: Yes. Automatic backups are available from the Pro plan onward. Once your plan includes the feature, enable it for the supported resource in its dashboard settings. Q: How often do automatic backups run? A: Automatic backups run once a day. Q: How many backups can I keep, and how long do they last? A: Applications and databases can have up to eight backups at a time, and virtual machines can have up to two. Backups do not expire and remain available until you delete them. Q: What happens when I restore a backup? A: Restore is a confirmed action from the resource backup screen. Review the selected backup and its target before replacing the current state. Q: Can I download a backup? A: Where the backup type supports download, the backup screen provides a download action so you can keep a copy outside the platform. ## Links - Home: https://shardcloud.app/en - Portuguese (Brazil) site: https://shardcloud.app/pt-br - Pricing: https://shardcloud.app/en/pricing - Free trial: https://shardcloud.app/en/free-plan - Templates: https://shardcloud.app/en/templates - All resources: https://shardcloud.app/en/resources - Documentation: https://docs.shardcloud.app - CLI documentation: https://docs.shardcloud.app/cli/cli - VS Code extension documentation: https://docs.shardcloud.app/vscode/vscode - GitHub Actions documentation: https://docs.shardcloud.app/tutorials/platform/github-actions - Status page: https://status.shardcloud.app/ - Trustpilot: https://www.trustpilot.com/review/shardcloud.app - Terms: https://shardcloud.app/en/terms - Privacy: https://shardcloud.app/en/privacy